Skip to main content
ORDER AND SHIP EARLY! Orders may require longer lead times due to post-pandemic shipping and industry-wide supply chain challenges.
info

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call customer service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Once decorated, shipment to the customer can take longer too
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with customer service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.
close
Dismiss

No Hidden Fees
The price you see is the price you get.
Free Shipping Offer
On orders of $250 or more on StaplesPromo.com. Enter code ShipFree at checkout.
Accessible Art Experts
Call 1-800-491-3003 or chat now.
Guaranteed Quality
Your order matches your approval or we'll make it right.

Contact Us

We're here to help

Have a question? Can't find what you're looking for? We're here to help. Feel free to use our online chat to get in touch with us. We look forward to hearing from you!

Staples Promotional Products
7500 W. 110th Street, Overland Park, KS 66212
Email: promosupport@staples.com
Customer Service: 1.800.491.3003 or chat

How to Order

1

Browse products and trends on our website.

2

Upload your logo and relevant artwork.

3

Add items to cart and add customer information for checkout.

4

Place your order.

5

Our Staples Representative will reach out to review and approve your proof.

6

That’s it! Your custom products are designed and delivered right to your doorstep.

Other Ways to Shop

Need help placing an order?

Place an order through our online chat, give us a call at 1.800.491.3003 or email promosupport@staples.com.

Need help with ideas?

Contact your Staples Representative or or email promosupport@staples.com to get a custom quote.

Frequently Asked Questions

How do I place an order?

Placing an order is as easy as chatting with our order experts. If you’ve worked with us before, please contact your dedicated Staples Representative. Otherwise, chat with an online representative, call 1.800.491.3003 or email promosupport@staples.com to have your logo or graphics printed on any of the products on our website. Our custom order team will take it from there, assisting you and answering any questions you may have.

Am I limited to the products shown online or are others available?

Our online offerings represent only a fraction of the products we can source or develop for you. We have thousands of products that are available to you. If you can't find what you're searching for, please use chat, call us at 1.800.491.3003 or email us at promosupport@staples.com so our custom order team can help you find the perfect solution for your needs.

Can I add my logo to any product on the website?

Yes, you can personalize products with your own logo or graphic. Several decoration locations and methods are available, our experts will work with you to fit your brand and your budget.

What types of product customizations are available?

Customizations include:

  1. Product style & color
  2. Extended sizes
  3. Multiple imprint locations
  4. Creative printing techniques
  5. Low or high price points
  6. Kitting
  7. Custom packaing
  8. Large order quantities
  9. And more!

What info should I provide when requesting a quote?

Your quote will include the following details:

  1. Product name
  2. Item number
  3. Quantity (by size if applicable)
  4. Color
  5. Decoration method
  6. Decoration placement
  7. Staples representative (if applicable)
  8. Your company name
  9. Logo or relevant artwork (Adobe Illustrator (.ai), EPS (.eps), or PDF (.pdf) fortmat)


Don’t know how many you’ll need yet? Not sure which decoration method will catch the eye? That’s what your custom order team is for! Just give them a call or shoot them an email and they can help you with any questions you may have. Our experts can help talk you through your needs and how we can best meet them within your budget.

What is included in my quote?

Your quote will include the following details:

  1. Sizes, colors, and quanities according to your needs
  2. Decoration specifications and location
  3. All costs that will be incurred in completeing the order
  4. Lead time necessary for production
  5. To where and to whom the order is to be shipped
  6. Delivery deadline the quote is intended to meet
  7. Shipping method required to meet the deadline
  8. Total projected cost of the order, not including shipping or taxes

Can I see a proof of my product before it goes into production?

Yes, you’ll have the option to review and approve a proof of your product before it goes into production. That way we can ensure you get the perfect products every time.

How do I check the status of my order?

After you place an order and it’s processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.
If order was places on StaplesPromo.com, visit order history page for details.

What do the terms “decoration” and “artwork” mean?

Decoration is the industry’s term for applying a logo to your product. Artwork is the logo or graphic that you want to have printed on your product.

What type of logo file formats are best suited for decoration?

For best results, we request high-resolution logo files in Adobe Illustrator (.ai), EPS (.eps), or PDF (.pdf) format. High-resolution means they should be at least 1MB in size.

All prices and products are subject to change without notice.